FAQ

DOMESTIC SHIPPING

We despatch same day on orders placed before 3.30pm AET.

Australia Post's delivery estimates:

PARCEL POST

NSW: 2-4 business days
ACT: 2-4 business days
NT: 4-10 business days
QLD: 2-5 business days
SA: 3-6 business days
TAS: 3-6 business days
VIC: 2-5 business days
WA: 4-8 business days

EXPRESS POST

NSW: 1-2 business days
ACT: 1-2 business days
NT: 2-5 business days
QLD: 1-3 business days
SA: 1-3 business days
TAS: 1-3 business days
VIC: 1-3 business days
WA: 2-5 business days

For information about any current disruptions to the Australia Post network please click here.

COURIER SHIPPING

For our select range of products which will be sent with via courier, delivery typically takes between 2-4 working days.

INTERNATIONAL SHIPPING

We ship globally with express and standard services available. Delivery estimates are specified at checkout, and vary by country, but some examples follow. If your country is not listed below, we almost definitely still sell to you; proceed to checkout for your delivery estimate.

- Canada: Express 3-7 business days, Standard 6-10 business days
- USA: Express 3-7 business days, Standard 6-10 business days
- UK: Express 4-10 business days, Standard 6-10 business days
- China: Express 5-10 business days, Standard 8-15 business days
- Hong Kong: Express 6-10 business days, Standard 10-18 business days
- Indonesia: Express 8-12 business days, Standard 10-18 business days
- Philippines: Express 6-10 business days, Standard 10-18 business days
- Malaysia: Express 4-8 business days, Standard 6-10 business days
- Singapore: Express 4-8 business days, Standard 6-10 business days
- Thailand: Express 4-8 business days, Standard 8-12 business days
- Vietnam: Express 4-8 business days, Standard 6-10 business days
- New Zealand: Please see our NZ store

We offer a flat-rate $10 express post for domestic customers (1-2 delivery on all orders made before 2.30pm AEST). This service is free above $180. International Express is also an option but prices will be determined at checkout (delivery time depends on exact location). 

Orders placed before 3.30pm Australian Eastern Time on a weekday will ship same-day. If you order on the weekend or after 3.30pm on a Friday your order will ship the following Monday.

DOMESTIC SHIPPING

Parcel post shipping is $7, or free for orders valuing $80 or more. Express shipping is available for $10, or free above $180* (for most items). For made-to-order and large Industrial orders sent via courier, shipping is free. For some products large letter postage is available for $3.

INTERNATIONAL SHIPPING

Postage rates vary based on product and location, and are specified at checkout.

97% of orders are shipped from our warehouse in Marrickville, NSW.

A small selection of industrial products are sent straight from our Melbourne supplier by courier. We'll let you know at checkout if your order is being shipped from Melbourne.

You can pay using Paypal, Credit Card (VISA, Mastercard, AMEX), Apple Pay, Google Pay or Afterpay.

See our Returns Policy.

See our Privacy Policy.

See our Terms of Service.

The Art of The Perfect Fit can by tricky, but it makes all the difference.  Check out our convenient guide on how to properly insert foam ear plugs. 

Yes! We stock replacement tips for brands including Flare, Isotunes and Plugfones, as well as generic ear plug tips here.

If you've shopped for ear plugs, you've probably come across the letters 'NRR.' This stands for noise reduction rating and refers to how much any given ear plug or muff blocks out noise in real world circumstances. Find out more by reading our explainer here.

As exhilarating as live music is it can come at a serious cost to our ears. Read our article on the top 5 music ear plugs here.

Check out our handy list of the best ear plugs for motorcycling. They’ve all been specially designed with motorsports in mind, so you know you’re getting a good deal.

There’s no one size fits all when it comes to tinnitus - for some, noises can come and go, and for others they are constant. Sounds can be heard in one or both ears. 

Read our handy guide here for a few steps that can be taken to reduce symptoms of tinnitus which can make it easier to deal with daily.

Read our handy guide here for five great tips on managing tinnitus.

Kids love swimming. And although it’s amazing to get them into the water, getting some exercise and learning a lifelong skill, children are more susceptible than adults to risk of ear infections. Read the article here.

 Most adults need between seven and nine hours each night to be at their most productive, and children and teens need even more. Read our article here.

Snoring occurs when air struggles to move freely through the nose and throat during sleep, which causes the surrounding tissues to vibrate. There’s a whole range of reasons that make someone a snorer- it may be as simple as their mouth falls open during sleep, they’re getting older, or they have sinus problems. Read our guide on remedies for snorers and their partners here.