This is a short list of our most frequently asked questions.
How much is postage?
Domestic postage is free! International postage is $10 to New Zealand and $16 to everywhere else. Domestic express is $10 for all orders. Unfortunately we do not offer international express postage at this stage.
When do you post?
We almost invariably post on the same day of order. No postage on Saturdays.
How long does postage take?
Domestic delivery times as estimated by Australia Post's guidelines are (business days):
- 1 day to metro areas of capital cities in NSW
- 2 days to metro areas of capital cities in other states and rural areas in NSW
- 3 days to rural locations in other states
Postage to New Zealand takes between 3 and 10 days.
Postage to other international locations generally takes between 10 and 15 days.
Can I have my order sent by express post?
Yes (domestic only). Select the option during checkout. Please note it costs to do so.
Where do you post from?
Most items are posted from Sydney, NSW. A small selection of our products are sent from Melbourne by courier. If a product is being sent from Melbourne it will generally say so on the product page.
My order has arrived in multiple packages. Why?
A small portion of our stock is stored at a separate warehouse. Occasionally, larger orders will come in multiple packages as a result.